Refund Policy

We strive to ensure your complete satisfaction with our digital guide. If you are not satisfied with your purchase for any reason, we offer a 14-day money-back guarantee.

1. Refund Period You are eligible to request a full refund within fourteen (14) calendar days from the date of successful purchase and access to the digital guide.

2. How to Request a Refund

To request a refund, please contact us via email at femlumaofficial@gmail.com within the 14-day refund period. In your email, please provide:

  • Your order number or the email address used for the purchase.

  • A brief explanation for your refund request. This feedback helps us to improve our Product.

3. Refund Processing

Upon receiving your refund request and confirming its eligibility, we will initiate the refund process through Paddle. The refund will be issued to the same payment method used for the original purchase (via Paddle).

Please note: Refunds are typically processed by us within 5-7 business days after confirmation. However, the actual crediting of funds to your account may take additional time, depending on your bank's or payment service provider's policies. We cannot control the timeline for funds to appear in your account once Paddle has processed the refund.

4. Refund Conditions

  • The refund request must be received within the specified 14-day period. Requests received after this period will not be honored.

  • This policy applies only to direct purchases of the Product made on our Site.

  • Only one refund may be granted per purchase of the same Product.

5. Cessation of Use

Upon requesting and receiving a refund, you agree to immediately cease using and delete all copies of the purchased digital guide from all your devices and storage media.

6. Refusal of Refund

We reserve the right to refuse a refund if there are grounds to believe that the Product has been maliciously exploited or that the refund request is an attempt to abuse our Refund Policy.

7. Contact Information

If you have any questions regarding our Refund Policy, please contact us at: femlumaofficial@gmail.com.

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